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Job Title: Server
Reports To: Taproom Manager
FLSA Status: Non-Exempt
- Hourly + Tips
- Full-time employees are eligible for additional benefits after 90 days
Summary: Responsible for greeting patrons and taking orders professionally and promptly. To ensure a pleasurable experience for all patrons by performing the following duties.
Duties and Responsibilities include the following. Other tasks may be assigned.
- Greets presents menu, answers questions, and promptly makes suggestions regarding drink, food, and service.
- Delivers napkins, boats, utensils, and condiments to guests.
- Enters orders correctly into POS handheld, communicates and clarifies any modifications to avoid mistakes.
- Delivers properly prepared food to guests.
- Ensures drinks and food are satisfactory and complete.
- Pre-buses and bus tables as needed.
- Observes and acknowledge any additional requests.
- Completes all opening and closing procedures and tasks as assigned to prepare the taproom and patios, and serving stations for efficient operation during service periods.
- Presents tab to patrons and accepts payment, has Bar Lead tender proper change, and then delivers to the patrons.
- Cleans organizes and maintains assigned stations and all service areas prior to, during, and after service.
- Applies knowledge of full kitchen and bar menu, as well as other information such as daily specials, events, restaurant hours, and table numbers.
- Uses suggestive selling techniques to offer daily specials, menu items, and other promotions.
- Understands and complies with health/sanitation and alcohol standards.
- Communicates all concerns to management, including issues with health, sanitation, staff, inventory, and guests.
- Cross-serves and/or assists team members as needed.
- Assists in answering phone calls and taking messages to give to the proper personnel when time allows.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly exposed to wet or humid conditions (non-weather) and works near moving mechanical parts. The employee is occasionally exposed to toxic or caustic chemicals, extreme cold (non-weather), extreme heat (non-weather), and risk of electrical shock.
The noise level in the work environment is usually loud.